Your Privacy Matters to Us

At  Silkmuse, managed by Fusionfest, your privacy isn't just a formality ,  it's a priority. We maintain a transparent and respectful approach toward the processing of your personal data. Any information you share with us is collected and handled with care, guided by a commitment to keep your shopping experience secure and trustworthy.

Throughout this policy, the terms “we,” “us,” or “our” refer to Fusionfest, and “you,” “your,” “user,” or “users” represent individuals visiting or shopping through  Silkmuse. This document explains how your personal data is collected, used, and safeguarded. By continuing to browse or shop on our platform, you’re agreeing to the practices outlined here. If you don’t agree with any part of this policy, we recommend discontinuing use of the website.
 

Information We Gather

To match your preferences and support your journey here, certain information is gathered.

Identity Information:

• Essential personal data such as your name, contact number, and email address
• Shipping and billing information to ensure smooth order handling
• Payment-related data necessary to process transactions

Browsing Activity:

• How you engage with our website ,  past orders, preferences, viewed sections
• Your interaction with collections, featured promotions, and landing pages

Device & Usage Details:

• Your IP address, browser type, device model, and related technical details
• Geolocation info (only when permission is granted)
• Site behavior patterns used to boost site functionality and platform security

Cookies & Enhancement Tools:

• Components that personalize your user journey
• Features that suggest relevant products based on your interests

Why We Collect This Information

Here’s what we do with your information:

• Order Fulfilment & Support: To process purchases and provide timely help when needed
• Personalized Recommendations: Inspired by what you’ve shopped and viewed.
• Updates & Alerts: To notify you of fresh offers or updates (only if you opt-in)
• Security & Protection: To defend against suspicious actions or site abuse
• Regulatory Requirements: To comply with applicable legal mandates
  
  Your personal data is never sold. We use it solely for the purposes mentioned above, no exceptions.

How We Safeguard Your Data

We’ve got solid security measures in place to keep your data from falling into the wrong hands:

• Restricted Access: Your information is safeguarded with limited access granted only to essential staff.
• Permission Protocols: No access unless absolutely necessary
• Routine Security Checks: Frequent audits to eliminate vulnerabilities
• Secure Transactions: We’ve teamed up with reliable partners for handling payments

We also recommend practicing digital safety, strong passwords and cautious browsing go a long way.

When Information Might Be Shared

We do not sell, rent, or trade your information. It may only be disclosed under these limited conditions:

• Verified Service Providers: To fulfill essential services like shipping or payment processing
• Legal Obligations: If legally required to share with law enforcement or other authorities

In all cases, we ensure that shared information is treated with confidentiality and only used for necessary operations.

Data Retention Period

Your information will be held for a duration of 8 to 12 months, depending on the operational necessity. Once that time is up, the data is either safely erased or anonymized so it can’t be linked back to you. Want it removed sooner? Just send us an email at fusionfest00@gmail.com, and we’ll take care of it.

Your Control Over Data

You’ve got rights and we respect them. At any time, you can:

• Update or correct your personal info
• Request full deletion of your data
• Adjust whether you receive marketing communications
• Change your browser’s cookie settings as you prefer
  
  Who Can Use Our Platform

Our services are available strictly to users aged 18 and above. If you are below the age of 18, you are not permitted to use or transact on this website. By staying on the site, you confirm that you're eligible. Otherwise, kindly exit the platform.

Contact & Policy Updates

Got questions or concerns about how we use your data? Reach out to us at fusionfest00@gmail.com.

We may occasionally revise this Privacy Policy. Any changes will be posted right here. If you continue using the site after updates, it means you're okay with the revised terms.